Privacy Policy

Effective date: September 25, 2026

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our services, including but not limited to your name, email address, phone number, property preferences and details. When you book a visit, we also record the one-time password verification of your mobile number, your payment reference from Razorpay, and technical details such as your IP address and browser.

2. How We Use Your Information

We use your information to provide and improve our services, arrange and confirm your property visits, communicate with you (including by phone, SMS and WhatsApp), process payments and refunds, and comply with legal obligations. We may also use your information for marketing purposes with your consent.

3. Information Sharing

We may share your information with service providers, business partners, and authorized third parties to facilitate our services, such as our payment gateway (Razorpay), SMS and WhatsApp messaging providers, and cloud hosting providers. We do not sell your personal information, and we do not share your number with other brokers.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Card and banking details are handled entirely by Razorpay and never stored by us.

5. Your Rights

You have the right to access, correct, update, or request deletion of your personal information. You can exercise these rights by contacting us using the information provided below.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information, including a session cookie that keeps your booking secure after verification. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top.

8. Third Party Sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party websites.

This policy does not apply to, nor does Avano Technologies Private Limited take any responsibility for, any information that is collected by any third-party either using the Platform or through any links on the Platform or through any advertisements on the Platform.

9. Access Outside India

If you are accessing or using the Site and Services from outside India, please be aware that collected information may be transferred to, stored in, and processed in India (where certain or all of our and our service providers’ servers and databases are located and operated). The data protection and related laws and regulations of India might not be as comprehensive as those in the country from which you are accessing the Site or services.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Avano Technologies Private Limited
414-415, 4th Floor, Suncity Success Tower,
Golf Course Extension Road, Sector 65, Gurugram, Haryana 122101
Email: info@openhouse.in
Phone: +91 80654 53090